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Processors and LOA’s, listen up! Michelle Smith with Finance of America started in the mortgage industry as a processing assistant and then a loan officer assistant. Now, she’s a year into her career as a full-fledged loan officer and is already experiencing success. In this episode of Inside the Mortgage Mind, Michelle talks with XINNIX Performance Specialist Troy Van Every about her advice for assistants who are looking to make the transition to LO and the best practices that have helped move her business forward.