Sales and Training Administrator
The Sales and Training Administrator plays a key role in supporting the sales and training functions within XINNIX. This position involves managing a variety of administrative tasks, from processing orders and managing the sales pipeline to coordinating training enrollments and maintaining student records. The ideal candidate will have experience in both sales support and training coordination, with strong organizational skills and a customer-service mindset.
- Location: Nationwide (Remote), but driving distance to Alpharetta, GA a plus
- Type: Full-Time, exempt
What You’ll Do:
Sales Support:
- Manage contact and company records in the CRM system, ensuring data accuracy and completeness.
- Process orders, create sales agreements, and assist in managing the sales pipeline to support the sales team.
- Generate sales reports, create leads, and assist in prospecting activities to drive business growth.
- Coordinate with the sales team to manage bulk orders, update consumption reports, and maintain the shopping cart process.
Training Coordination:
- Handle all aspects of training enrollments, including processing registrations and managing roster spreadsheets.
- Set up and manage webinars, including sending confirmation emails, class reminders, and follow-up communications.
- Maintain accurate student records in the LMS (Moodle), ensuring that all updates and communications are timely and accurate.
- Coordinate SIM LIVE courses, including student setup, creating and sending out session recordings, and managing the Vimeo account.
Customer and Client Support:
- Provide responsive and proactive support to both sales and training teams, ensuring client needs are met efficiently.
- Manage inquiries through Service Hub, chat, and training email accounts, providing prompt and effective solutions.
- Collaborate with the Customer Success Manager to ensure seamless onboarding and ongoing client satisfaction.
Content and Communication Management:
- Assist with the creation and distribution of training materials, ensuring consistency with brand messaging and training objectives.
- Develop and distribute surveys to gather feedback from training participants, contributing to continuous improvement.
- Update and manage the training calendar, ensuring all events are scheduled and communicated effectively.
Reports and Data Management:
- Generate and analyze reports from the CRM and LMS systems to support decision-making for both sales and training teams.
- Monitor student activity in the LMS and provide regular updates to the training team, ensuring engagement and progress.
- Maintain accurate records and documentation for all sales and training activities, ensuring data integrity.
Cross-Departmental Collaboration:
- Work closely with the sales, training, and technology teams to ensure smooth execution of all related tasks and projects.
- Participate in team meetings and contribute ideas to improve processes and enhance the client experience.
What We’re Looking For:
- Detail-Oriented: Meticulously attentive to details, ensuring accuracy in data entry, reporting, and communication across sales and training functions.
- Proactive: Takes initiative to anticipate needs and resolve issues, staying ahead of tasks to support both the sales and training teams effectively.
- Service-Oriented: Dedicated to providing excellent internal and external customer service, with a strong commitment to supporting team members and enhancing client experiences.
- Adaptable: Flexible and able to thrive in a dynamic environment, quickly adjusting to changing priorities and tasks while maintaining a positive attitude.
Qualifications:
- Experience: 2-4 years of experience in sales support, training coordination, or a related administrative role.
- Skills: Strong organizational and communication skills, with proficiency in CRM (e.g., HubSpot) and LMS (e.g., Moodle) systems. Familiarity with web conferencing tools (e.g., Zoom) is a plus.
- Education: Associate's or bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred.
- Software Proficiency: Proficiency in Microsoft Office Suite (especially Excel) and comfortable using CRM and LMS platforms.
- Personality Traits: Detail-oriented, proactive, collaborative, adaptable, and service-oriented.
Why XINNIX?
- Continuous Improvement: Join a team that is committed to your personal and professional growth.
- Unlimited Earning Potential: Take control of your income with opportunities that match your ambition.
- Supportive Environment: Join a family with an award-winning culture (over 30 awards to date) that celebrates your successes and supports your journey.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k)
- Paid time off and holidays
- Opportunities for professional development
How to Apply
Interested candidates should submit a resume and cover letter detailing their qualifications and experience to careers@XINNIX.com with the subject line "Sales and Training Administrator Application."
XINNIX is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.